Shipping & Delivery Policy

Last Updated: November 12, 2025

1. Introduction

Welcome to BIZPROMAX.

This Shipping & Delivery Policy outlines how we handle the processing, packaging, and delivery of physical and digital products purchased through our official website or authorized sales channels.

By placing an order with BIZPROMAX, you agree to the terms stated in this Policy.

2. Scope of Policy

This policy applies to:

1. All NFC Business Cards, Corporate Kits, and related physical products.
2. All digital identity services purchased through the BIZPROMAX platform.
3. Orders placed via www.bizpromax.com or official BIZPROMAX representatives.

3. Order Processing Time

1. Orders are processed within 1 to 3 business days after full payment and confirmation of design or customization details.
2. Customized NFC cards or branded orders may require additional time depending on volume and production requirements.
3. Orders received on weekends or public holidays will be processed on the next business day.

Once an order is confirmed, you will receive an order confirmation email and, after shipment, a tracking notification with courier details.

4. Shipping Methods and Timeframes

BIZPROMAX partners with trusted global logistics providers to ensure safe and timely delivery.

Delivery times are estimates and may vary based on location, customs clearance, and courier operations.

5. Shipping Charges

1. Shipping fees are calculated at checkout based on weight, location, and selected delivery method.
2. For bulk or corporate orders, customized shipping arrangements can be made upon request.
3. International orders may be subject to import duties or customs taxes, which are the responsibility of the customer.

6. Digital Product Delivery

1. Digital business cards, profile dashboards, and virtual services are delivered electronically via email or user dashboard access.
2. Activation links or digital credentials are usually provided within 24–48 hours after purchase confirmation.
3. For corporate plans, account activation timelines will be shared via email based on the project size.

7. Order Tracking

Once your order is shipped, you will receive an email or SMS containing:

1. Your tracking number,
2. The courier company name, and
3. A direct link to track your shipment.

You can also contact our support team at support@bizpromax.com for order status updates.

8. Delivery Issues and Delays

We aim to deliver on time; however, delays may occur due to:

1. Customs processing, holidays, or unforeseen courier issues.
2. Incorrect or incomplete delivery information provided by the customer.

If your package has not arrived within the expected timeframe:

1. Check your shipment tracking details.
2. Contact the courier with your tracking number.
3. If unresolved, contact our support team — we will assist you in locating or replacing your order.

9. Damaged or Lost Shipments

1. If you receive a damaged package, report it to support@bizpromax.com within 48 hours of delivery with photos of the packaging and product.
2. If a shipment is lost in transit, we will initiate an investigation with the courier and either reship the product or issue a credit/refund (as per our Refund Policy).

We are not liable for damage or loss that occurs after confirmed delivery at the provided address.

10. Wrong Address or Undeliverable Packages

Customers are responsible for providing accurate delivery information.

1. Orders returned due to an incorrect address will incur re-shipping charges.
2. If the package remains undeliverable after multiple attempts, it may be returned to our facility, and additional fees may apply for re-dispatch.

11. Split or Partial Deliveries

If your order contains multiple items, they may be shipped separately based on product availability or production stages.

You will receive tracking information for each shipment.

12. Change or Cancellation of Shipping

Once an order is shipped, we cannot modify or cancel the shipment.

To make changes to delivery details before dispatch, please contact us immediately at support@bizpromax.com within 24 hours of order placement.

13. Responsibility After Delivery

Upon delivery to the address provided and confirmation by the courier, responsibility for the product passes to the customer.

BIZPROMAX is not responsible for theft or damage after successful delivery.

14. Contact Us

For any questions or assistance regarding your order delivery, please contact our logistics team:

📧 Email: support@bizpromax.com

🌐 Website: www.bizpromax.com

📄 Subject: Shipping Inquiry – [Order ID]

15. Policy Updates

BIZPROMAX reserves the right to amend or update this Shipping & Delivery Policy to reflect changes in our logistics partners, costs, or delivery processes.

All updates will be posted on this page with a new “Last Updated” date.

Your continued use of our Service after changes indicates your acceptance of the updated Policy.